In this series we're going to go beyond the standard restaurant advice and really work on the primary things holding restaurants back from reaching their potential. Now I work with roughly 500 restaurants to year through workshops, keynote speeches, online courses and with a handful of restaurants in my private coaching practice. Now, I don't say that to impress you however to impress upon you that when you work with that many restaurants a year you see patterns. There are clear patterns of success and there are patterns of failure. I can say with total certainty that restaurant success is an 80:20 ratio. 20% is systems and strategy and the 80% is the psychology of the owner or operator...it's mindset.